How do we verify reviews

Heureka Reviews

On Heureka, you can find reviews from our customers. These can only be written by customers who have actually purchased the given product from us. We verify this through the Heureka company (each order is linked to a unique review link — you can find more information here).

To enable this process, we provide Heureka (Heureka Group a.s., registered office: Karolinská 706/3, Prague 8 – Karlín, Company ID 078 22 774) with your email address, unless you object to it during the purchase process. You may object to the transfer and use of your email address at any time.

Reviews on our E-shop

On our e-shop, we also provide access to product and store reviews written by both registered and unregistered users. These reviews are not checked and we do not verify the origin of the published reviews, meaning they may not come from our customers.

After receiving the purchased goods, the customer is sent a system email inviting them to rate the product or store. By following the included link, the customer is redirected to the e-shop, where they can write a review of the product or store based on their own experience. 

The overall rating in the form of stars is calculated as the average of all reviews for the given product.