Terms and Conditions
I. Basic Provisions
These general terms and conditions (hereinafter “Terms and Conditions”) are issued pursuant to § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter “Civil Code”).
Mamido toys s.r.o.
Identification No. (IČ): 08367639
VAT No. (DIČ): CZ08367639
Registered office: Hlavní třída 2020/28, 737 01 Český Těšín
Registered at: Regional Court in Ostrava, Section C, Insert 79322
Branch office (place of business):
Hlavní 593, 735 43 Albrechtice
Contact details:
Email: info@mamido.cz
Phone: +420 558080002
Website: www.mamido.cz
(hereinafter “Seller”)
These terms and conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract either outside his/her business activity as a consumer or within his/her business activity (hereinafter “Buyer”) through the web interface on the website available at the Internet address www.mamido.cz (hereinafter “Internet Shop”).
The provisions of these Terms and Conditions are an integral part of the purchase contract. Any agreement deviating from these Terms and Conditions in the purchase contract shall have priority over the provisions of these Terms and Conditions.
These Terms and Conditions and the purchase contract are concluded in the Czech language.
II. Information about the Goods and Prices
Information about the goods, including the showing of prices of each item and its main properties, are given in the product catalog of the Internet Shop. Prices of goods are shown inclusive of value added tax, all associated fees, and the costs of return of goods, if such goods cannot, by their nature, be returned by the ordinary postal method. Prices of goods remain valid for the duration during which they are displayed in the Internet Shop. This provision does not preclude entering into a purchase contract under individually agreed conditions.
All goods display in the catalogue are for information only, and the Seller is not obliged to conclude a purchase contract regarding any displayed goods.
In the Internet Shop, information on costs associated with packaging and delivery of goods is published. The information on packaging and delivery costs published in the Internet Shop applies only when goods are delivered within the territory of the Czech Republic. Delivery abroad is charged with 50 Euros only within the European Union, unless stated otherwise.
Any discounts from the purchase price of goods cannot be combined, unless the Seller and Buyer agree otherwise.
III. Order and Conclusion of Purchase Contract
Costs incurred by the Buyer in using means of remote communication in connection with concluding the purchase contract (costs for Internet connection, telephone calls), shall be borne by the Buyer himself/herself. These costs do not differ from basic rates.
The Buyer places an order for goods in one of the following ways:
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through his/her customer account, if he/she has previously registered in the Internet Shop,
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by filling out the order form without registration.
When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.
Before sending the order, the Buyer is enabled to check and amend the details he/she has entered. The Buyer sends the order to the Seller by clicking the “Send Order” button. The data entered in the order are considered correct by the Seller. A condition for the validity of the order is that all mandatory fields of the order form are filled in, and that the Buyer confirms that he/she has familiarised himself/herself with these Terms and Conditions.
No later than upon receipt of the order, the Seller sends the Buyer an acknowledgment of receipt by email to the address provided by Buyer. This acknowledgment is automated and is not considered as the conclusion of the contract. The annex to the acknowledgment are the current Terms and Conditions of the Seller. The purchase contract is concluded only upon acceptance of the order, which is confirmed by execution of the order. Notice of acceptance of the order is delivered to the Buyer by email, when the goods are ready for pick‑up or dispatched.
If any of the requirements in the order cannot be fulfilled by the Seller, the Seller shall send the Buyer a modified offer by email. The modified offer shall be deemed a new proposal for a purchase contract, and the purchase contract is concluded once the Buyer confirms acceptance of this offer via email to the Seller using the email address provided in these Terms and Conditions.
All orders accepted by the Seller are binding. The Buyer may cancel the order until the notice of acceptance of the order is delivered by the Seller. The Buyer may cancel the order by phone at the telephone number or by email at the address given in these Terms and Conditions.
In case of an obvious technical error on the part of the Seller when listing the price of goods in the Internet Shop, or during the order process, the Seller is not obliged to supply the goods at this obviously erroneous price even if the Buyer has received the automatic acknowledgment of the order. The Seller shall inform the Buyer of the error without undue delay and send the Buyer a modified offer. The modified offer is considered a new proposal to the purchase contract, and the purchase contract is concluded once the Buyer accepts by email to the Seller.
IV. Customer Account
On the basis of registration of the Buyer in the Internet Shop, the Buyer may access his/her customer account. From his/her customer account, the Buyer may place orders. The Buyer may also order goods without registration.
When registering for the customer account and when ordering goods, the Buyer is obliged to provide correct and truthful information. The data given in the user account must be updated by the Buyer whenever changed. The data provided by the Buyer in the customer account and when ordering goods are considered correct by the Seller.
Access to the customer account is secured by username and password. The Buyer is obliged to maintain confidentiality of any information necessary for access to his/her customer account. The Seller is not responsible for any misuse of the customer account by third parties.
The Buyer is not entitled to allow third parties to use his/her customer account.
The Seller may cancel a user account, particularly in case the Buyer does not use it for a long time, or if the Buyer breaches his/her obligations under the purchase contract or these Terms and Conditions.
The Buyer acknowledges that the user account may not be available continuously, particularly due to necessary maintenance of hardware and software equipment of the Seller, or possibly third parties.
V. Payment and Delivery Terms
The Buyer may pay the price of the goods and any costs associated with delivery by the following methods:
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cashless bank transfer to the Seller’s bank account no. 289461915/0300, held at ČSOB,
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cashless payment by card via the Gopay payment gateway,
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cashless transfer via the payment gateway Gopay to the Seller’s account,
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cash on delivery in cash upon delivery of the goods,
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cash in hand upon personal collection at the Seller’s premises.
Along with the purchase price, the Buyer is obliged to pay the Seller packaging and delivery costs in the agreed amount. Unless explicitly stated otherwise, the purchase price includes the costs related to delivery of the goods.
For cash payments, the purchase price is due upon receipt of the goods. For cashless payments, the purchase price is due within 7 days from conclusion of the purchase contract.
If payment is made via payment gateway, Buyer shall follow instructions of the respective provider of electronic payments.
In case of cashless payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the respective amount is credited to the Seller’s bank account.
The Seller does not require any deposit or similar prepayment from the Buyer. Payment of the purchase price before shipment of goods does not constitute a deposit.
Pursuant to the Act on Registration of Receipts (zákon o evidenci tržeb), the Seller is obliged to issue a receipt to the Buyer. Simultaneously the Seller is obliged to register the received payment with the tax administrator online, in case of a technical outage no later than within 48 hours.
Goods shall be delivered to the Buyer:
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to the address specified by Buyer in the order,
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via a parcel pick‑up point at the pick‑up point address specified by the Buyer,
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by personal collection at the Seller’s place of business.
The choice of delivery method is made during ordering goods.
The delivery costs depending on method of dispatch and acceptance of goods are specified in the Buyer’s order and in the Seller’s order confirmation. If delivery method is arranged at special request of the Buyer, the Buyer bears the risk and any additional costs associated with such method of delivery.
If the Seller is obliged under the purchase contract to deliver the goods to the place designated by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery. If for reasons on Buyer’s side it is necessary to deliver the goods again or by other means than specified in the order, Buyer shall pay the costs associated with repeated delivery, or costs associated with the alternative method of delivery.
Upon receipt of the goods from the carrier, the Buyer is obliged to check the packaging for damage, and in case of any defect to immediately notify the carrier. In case of visible damage to packaging indicating unauthorized entry into the shipment, the Buyer may refuse to take over the goods from the carrier.
The Seller shall issue a tax document – invoice – to the Buyer. The tax document is included with the delivered goods.
Ownership of the goods passes to the Buyer upon payment of the entire purchase price of the goods, including delivery costs, but no earlier than upon acceptance of the goods.
Liability for accidental destruction, damage or loss of goods passes to the Buyer at the moment of acceptance of the goods, or at the moment when Buyer was obligated to take over the goods but in breach of the purchase contract did not do so.
In case of acceptance of unpaid goods, the Buyer is obliged to pay the purchase price for the goods delivered by the due date stated on the invoice, unless agreed otherwise. Payments made shall be credited against the earliest due receivables. In case of failure to meet the payment deadline, the Seller is entitled to demand contractual interest on default at a rate of 0.001 % of the overdue amount per day.
A change in invoicing details on an already issued invoice is subject to a fee of CZK 100 without VAT.
VI. Withdrawal from the Contract
The buyer who concluded the purchase contract outside of their business activity as a consumer has the right to withdraw from the purchase contract.
The withdrawal period is 14 days
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from the day of receipt of the goods,
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from the day of receipt of the last delivery of goods, if the subject of the contract is several types of goods or delivery of several parts,
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from the day of receipt of the first delivery of goods, if the subject of the contract is regular repeated delivery of goods.
The buyer cannot withdraw from the purchase contract, among other things:
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for the provision of services if they have been fulfilled with the buyer's prior explicit consent before the withdrawal period expired and the seller informed the buyer before concluding the contract that in such a case the buyer has no right to withdraw from the contract,
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for delivery of goods or services whose price depends on fluctuations in the financial market beyond the seller's control and which may occur during the withdrawal period,
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for delivery of goods customized according to the buyer's wishes or for their person,
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for delivery of goods subject to rapid spoilage, as well as goods irreversibly mixed with other goods after delivery,
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for delivery of goods in a sealed package that the buyer has removed from the package and which cannot be returned for hygienic reasons,
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for delivery of audio or video recordings or computer programs if the buyer has violated their original packaging,
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for delivery of newspapers, periodicals or magazines,
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for delivery of digital content if it was not delivered on a tangible medium and was delivered with the buyer's prior explicit consent before the withdrawal period expired and the seller informed the buyer that in such a case they have no right to withdraw from the contract,
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in other cases specified in § 1837 of the Civil Code.
To comply with the withdrawal period, the buyer must send the withdrawal statement within the withdrawal period.
For withdrawal from the purchase contract, the buyer may use the sample withdrawal form provided by the seller. The buyer shall send the withdrawal from the purchase contract to the seller’s email or delivery address stated in these terms and conditions. The seller shall immediately confirm receipt of the form to the buyer and inform them of the next complaint procedure.
The buyer who withdrew from the contract is obliged to return the goods to the seller within 14 days of withdrawal. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.
If the buyer withdraws from the contract, the seller shall refund the buyer all funds received, including delivery costs, without undue delay, but no later than 14 days from withdrawal, using the same method of payment. The seller shall refund the funds by another method only if the buyer agrees and if no additional costs arise for the buyer.
If the buyer chose a delivery method other than the cheapest offered by the seller, the seller shall refund the delivery costs up to the amount of the cheapest delivery method offered.
If the buyer withdraws from the purchase contract, the seller is not obliged to refund the received funds before the buyer returns the goods or proves their dispatch to the seller.
The goods must be returned by the buyer undamaged, unused, and unsoiled, and if possible, in the original packaging. The seller is entitled to offset the claim for damages caused to the goods against the buyer's claim for a refund of the purchase price.
The seller is entitled to withdraw from the contract due to stock depletion, unavailability of goods, or if the manufacturer, importer, or supplier ceased production or import of the goods. The seller shall immediately inform the buyer via the email address provided in the order and refund all funds received, including delivery costs, within 14 days from notification of withdrawal, using the same or the buyer’s chosen method.
VII. Rights from Defective Performance
The seller is responsible to the buyer that the goods do not have defects upon receipt. In particular, the seller guarantees that at the time of receipt:
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the goods have the properties agreed upon by the parties, or if not agreed, the properties described by the seller or manufacturer, or expected by the buyer considering the nature of the goods and advertising,
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the goods are suitable for the purpose stated by the seller or commonly used for such goods,
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the goods correspond in quality or workmanship to the agreed sample or model, if quality or workmanship was specified according to the sample or model,
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the goods are in the agreed quantity, measure, or weight,
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the goods comply with legal requirements.
The seller’s obligations from defective performance last at least as long as the manufacturer’s warranty obligations. The buyer may otherwise exercise rights from a defect occurring within 24 months of receipt for consumer goods.
If a use period is specified on the goods, packaging, instructions, or advertisement according to other legal regulations, warranty provisions apply. The warranty obliges the seller that the goods will be usable for the usual purpose or retain their usual properties for a certain time. If the buyer legitimately complains of a defect, the limitation period for exercising rights from defective performance and the warranty period do not run during the time the buyer cannot use the defective goods.
The above provisions do not apply to goods sold at a lower price due to a defect, wear caused by usual use, used goods for defects corresponding to the degree of use or wear at receipt, or if it follows from the nature of the goods. The buyer has no right from defective performance if they knew of the defect before receipt or caused it themselves.
If a defect occurs, the buyer may submit a complaint and demand:
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replacement with new goods,
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repair of the goods,
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a reasonable discount on the purchase price,
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withdrawal from the contract.
The buyer has the right to withdraw if:
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the goods have a substantial defect,
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the buyer cannot properly use the goods due to repeated defects or defects after repair,
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there are multiple defects.
A substantial breach is such a breach the breaching party knew or should have known at the time of contract conclusion that the other party would not have concluded the contract if aware.
For non-substantial breaches (removable or irremovable), the buyer is entitled to repair or a reasonable discount. If a removable defect occurs repeatedly after repair (usually the third complaint for the same defect or fourth for different defects) or if there are several defects (usually at least three simultaneously), the buyer has the right to demand a discount, replacement, or withdrawal.
When making a complaint, the buyer must state which remedy they choose. Changing the choice without the seller’s consent is possible only if the buyer initially requested repair which proves irremovable. If the buyer does not choose their right in time, they have rights as for a non-substantial breach.
If repair or replacement is impossible, the buyer may demand a full refund on withdrawal.
If the seller proves the buyer knew of the defect or caused it, the seller is not obliged to meet the buyer's claim.
The buyer cannot complain about discounted goods for reasons for which the goods were discounted.
The seller is obliged to accept complaints at any of their premises where complaints can be received or at the registered office or place of business. The seller must provide written confirmation of when the buyer exercised the right, content of the complaint, requested resolution, and confirmation of complaint resolution including repair and duration or written justification of complaint rejection.
The seller or authorized personnel decide on complaints immediately or within three business days in complex cases. This period excludes time reasonably required for expert defect assessment. Complaints including defect removal must be handled without delay, no later than 30 days from complaint submission unless agreed otherwise. Failure to meet this deadline is a substantial breach and the buyer has the right to withdraw.
The moment of complaint submission is when the buyer expresses the will to the seller. The seller informs the buyer in writing of the complaint result.
Rights from defective performance do not apply if the buyer knew of the defect or caused it.
In case of justified complaints, the buyer is entitled to reimbursement of reasonable costs related to exercising the complaint right within one month after the warranty expires, otherwise the court may refuse it.
The buyer chooses the method of complaint.
Rights and obligations regarding defective performance are governed by §§ 1914–1925, §§ 2099–2117, and §§ 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
Further rights and obligations related to liability for defects are regulated by the seller's complaint rules.
VIII. Delivery
The contractual parties may mutually deliver all written correspondence via email.
The buyer delivers correspondence to the seller’s email address stated in these terms and conditions. The seller delivers correspondence to the email address stated in the buyer’s customer account or order.
IX. Personal Data
All information the buyer provides during cooperation is confidential and will be treated as such. Unless the buyer gives written consent, the seller will not use the buyer’s data except for contract fulfillment, except for email addresses which may receive commercial messages if not explicitly refused by the buyer. These messages relate only to similar or related goods and can be unsubscribed from easily. The email address will be stored for this purpose for 3 years from the last contract.
More information on personal data protection is available at: /privacy-policy/
X. Out-of-Court Dispute Resolution
The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs, is competent for out-of-court consumer disputes arising from purchase contracts. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used for dispute resolution between seller and buyer.
The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is a contact point according to EU Regulation No. 524/2013 of 21 May 2013 on online dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.
The seller is authorized to sell goods based on a trade license. Trade control is exercised by the relevant trade office. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection.
XI. Final Provisions
All agreements between the seller and buyer are governed by Czech law. If the contractual relationship contains an international element, it is governed by Czech law without prejudice to consumer rights under mandatory legal regulations.
The seller is not bound by any codes of conduct under § 1826(1)(e) of the Civil Code.
All rights to the seller’s website, especially copyrights to content, layout, photos, films, graphics, trademarks, logos, and other elements, belong to the seller. Copying, modifying, or otherwise using the website or parts without consent is prohibited.
The seller is not liable for errors caused by third-party interference or use contrary to its intended purpose. The buyer must not use the website in a way that negatively affects its operation or allows unauthorized access or use.
The buyer assumes the risk of change of circumstances under § 1765(2) of the Civil Code.
The purchase contract including terms and conditions is archived electronically by the seller and is not accessible.
The seller may change or supplement these terms and conditions. This does not affect rights and obligations arising during the validity of the previous version.
The appendix to the terms and conditions is a sample withdrawal form.
These terms and conditions take effect on 18 September 2025.